48.    LIMITED ENGLISH PROFICIENCY:

Touchstone Services, Inc. will promote respect for all persons served, regardless of their ability to read, understand, and/or speak the English language.  The agency will provide service information in a manner easily understood by the population served.  This may include pencil and paper, modeling, picture boards, use of interpreters or family/friends if it is the individual’s preference.   

Program information will be provided in a verbal format during tours and in brochures written at a basis reading level.  Brochures will be printed in languages that support the cultural ethnicity of the country they serve.

Should an individual enter the Clubhouse who speaks a language other then English, contact will be made with local Community Mental Health agency as they have immediate access to interpreters.

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