49.  COMPLAINTS OF NON-COMPLIANCE

TOUCHSTONE Services, Inc. expects staff to conduct themselves in a manner that promotes the agency’s mission,. Vision and purpose and aligns with its Code of Ethics.  Staff are further expected to conduct themselves in a manner that promotes the agency’s Compliance Plan and understand the process for reporting complaints of non-compliance.  Every effort will be made to guard against retaliation.

A staff identifying an alleged act of illegal conduct (that which, on its face, appears to be in conflict with that required by law) or improper conduct (that which includes such behaviors as intimidation, harassment, and other unethical behavior) by either an individual or a program should notify the Executive Director, who serves as the Compliance Officer, immediately by telephone, e-mail, or formal complaint form.  Anonymity will be maintained if requested and if possible.

The Executive Director will acknowledge receipt of complaint within five (5) working days.  Interviews, research and reviews will be conducted as necessary to investigate the complaint.  Legal consult will be sought as needed.  A report will be prepared within thirty (30) days that either substantiates the complaint or does not substantiate the complaint.  Remedial, disciplinary and/or legal action will be made as necessary.  The final report will be distributed to the complainant and the Administrative Team.

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